Dear customer, We are pleased that you are interested in data protection. We are a home company that would like to give you an easily understandable overview of our data protection process. We aim to provide you with a great and protected customer experience, which also means that you can always trust us, and that we are always transparent and honest with you. Your trust in our products is the reason we can provide you with a great customer experience. We would like to thank you for this cooperation • By registering or placing orders, you agree to this Privacy Policy. As data controllers, we determine how we process your personal data, for what purposes and by what means. Although we are required by law to provide you with all of the following information, we do so primarily out of our belief that a partnership should always be built on honesty.
We reserve the right to update this Privacy Policy in accordance with the legal provisions. We will notify you of any significant changes, such as changes to the purpose or new purposes of the processing. In this case, we will not process your personal data without your consent to the modifications • We promise to remain your point of contact if you have any questions about data protection. We reserve the right to update this Privacy Policy in accordance with the legal provisions. We will notify you of any significant changes, such as changes to the purpose or new purposes of the processing. In this case, we will not process your personal data without your consent to the modifications.
Categories of personal data: (contact information - order information - device and access data information - payment information - voucher information). We use only the personal data required to be able to serve you and it is mandatory for us to be able to deliver products and services to you. Without your consent to the use of your data, you will not be able to use our services • As a customer you have a choice of what information you wish to share with us. And of course we need some information in order to carry out our contract. However, this does not always require all the data that you can make available to us • Your name, mobile phone number, email address and identification number from any social media (if applicable). Reason: If you contact us, we collect this data because we need to know who we are talking to and what we are talking about so that we can help you with why you contacted us. This also applies when you leave comments on our social media pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media ID number • Address, city, country, latitude and longitude Reason: We need this data to be able to deliver your requests. We automatically generate latitude and longitude so that we can process your delivery address in our other related systems, and display your address to our couriers or family couriers • Name, email address, mobile phone number, delivery addresses and date of birth. Reason: This data is your master data, which we definitely need to provide our services. Without a mobile phone number, you can't create a profile • Your name, email and delivery addresses combined are the master data. It means device identity, device identification number, corresponding operating system and version, device location, access time, configuration settings, and information about your Internet connection (IP address). Reason: On each arrival, we store this information for technical reasons. We also use portions of this information to detect suspicious behavior at an early stage and to avoid harm • History (history) of orders, restaurants selected, invoices, order identification number, order rating, information about payment method, delivery address, successful orders, and canceled orders. Reason: Each time you place an order, this information is added to your profile. Where you can view recent order information on your profile at any time. The information should give you an overview of your interests and past requests. We also use the same information to improve our services. In addition, we will obfuscate this information when you request deletion • Name, email address, mobile phone number and device identification number. Reason: If you wish to receive emails, SMS messages, or in-app pop-up ads from us, we need specific information to send you messages. Instead of saying "you're welcome", we find it better for customers to address you by name. We also use this form of personal information to contact you, for example, if a product can't be delivered and we want to give you a replacement • Payment method, part of credit card information, stored credit card coding, card expiration date, and bank ID (first six digits on the card) The last four digits of the card and the type of card. Reason: We need this information to track your payments and associate them with the orders you placed. In order to make the ordering process more convenient for you, we offer you to save your preferred payment method. This means that you do not have to enter your payment details again the next time you place an order. The storage of this data requires your prior consent. You can also save your payment data and can remove it in the future at any time from your account page.
We would also like to inform you that in the event of a merger with or acquisition of another company, we will disclose information to that company. Of course, we will require the company to comply with legal data protection regulations. We often offer coupons to users of our platforms. The reasons can vary. The purpose of these coupons is to reward our loyal customers and encourage them to continue using our platforms. In order to verify the number, value and frequency of use of the coupons, and also to avoid misuse of these coupons, we collect various personal data • We also inform you that we never give your data to unauthorized third parties. However, as part of our business, we obtain services from certain service providers and give them limited and closely monitored access to some of our data. All data recipients must fulfill statutory data protection requirements and demonstrate their level of data protection with appropriate evidence • We use different data processors to process the data on a daily basis. They process your personal data in accordance with CITC requirements and standards and have no claims whatsoever for such data. We also check our data processors regularly and only allow those who meet our criteria. Some of our service providers outside the Kingdom of Saudi Arabia • Third parties We also work with third parties, in addition to data processors, to whom we also transfer your personal data, but they are bound by privacy instructions. These are, for example, our advisors, lawyers or tax advisors who receive your data from us on a contractual basis and process your personal data for legal reasons or to protect our private interests. We do not sell or rent your personal data to third parties under any circumstances. This will never happen without your express consent • Prosecution Powers and Legal Process Unfortunately, few of our customers and service providers may act fairly and want to do us harm. In these cases, we are not only obligated to hand over personal data due to legal obligations, but it is also in our interest to prevent harm, enforce our claims and dismiss unwarranted claims.
Transferring information to drivers and restaurants We use different drivers for delivery. They may be independent or third parties who provide drivers to us on the basis of a data processing agreement when we deliver our orders. In all of these cases, we send your personal data to drivers so that they can quickly deliver your order.
Your satisfaction is our biggest goal. So we are very keen to be ready and answer all your questions. In order to be able to answer these questions and understand the issue in general, we store the content of the conversation in our CRM system when you contact us. The content of the information we store is based on the information you provide to us as part of our communications.
Whenever there is a need to contact you, one of our call center agents may contact you and we record and store the conversation with you. In some individual cases, the recordings are also used to improve the quality of customer service, ie for the purposes of training (orienting) our employees. The content of the information we store is based on the information you provide to us as part of our communications. Stored phone calls are also deleted after 12 months at the latest or if the purpose of storage is met, i.e. if the quality check was performed before this period we will delete your personal data only if you wish and you tell us and we will also delete your account. Before this happens, you will receive a separate notice from us at the email address registered to your user account. In addition, there are other legal retention periods that we must also consider. For example, tax data is kept for a period of six to ten years, or even longer in some cases. These special retention periods vary according to local legal requirements. Therefore, despite your request to delete your data, we may still have to store some of the stored data due to legal regulations. However, in this case, we will restrict the data from further processing. Furthermore, we will continue to store your data if we have the right to do so in accordance with the rules of the Communications and Information Technology Commission. This applies in particular if we need your personal data to establish, exercise or defend legal claims.
To make visiting our website/app attractive and to enable the use of certain functions, we use so-called cookies on different pages. These are small text files that are stored on your browser. Some of the cookies we use are deleted after the end of your browser session, ie after you close your browser. Other cookies remain on your browser and allow us or our affiliates to recognize your browser on your next visit (persistent cookies). You can adjust your browser settings so that you are notified of the setting of cookies and make an individual decision whether or not to accept cookies for specific situations or in general. Failure to accept cookies may limit the functionality of our website/application. We classify the cookies we use into three categories: (required - functional - personal). Below you will find more information about your choices as well as a detailed list of the cookies we use. Cookies are required to browse our website and to use the features provided. The proper functioning of our website (for example, entering text), while browsing the pages on the website, is not guaranteed without the use of these cookies. In addition, cookies collect information about how visitors use our website, for example, which pages they visit most often, and whether they receive error messages from websites. These cookies collect anonymous aggregate information that does not identify the visitor. It also allows our site to remember your choices such as language or region to provide enhanced features. According to the legal regulations, no actions are required from you. Functional cookies collect anonymous information that cannot track your movements on other websites. In addition, they can be used to send targeted advertisements or to measure the effectiveness of an advertising campaign. They can be used to identify the most effective online marketing channels. Through the use of these cookies, we also store your login data in your browser so that you can log in automatically the next time you visit our website. Because we want to provide you with a website that is designed for optimal use, functional cookies are usually activated when you visit our website. To enable these actions, we also use third-party cookies in this category. By analyzing your anonymous use, we can identify areas in which we can improve our website. Personal cookies are used to run more targeted advertisements that are relevant and relevant to the user's interests. These cookies help us upload marketing audience lists to our marketing partners.
the right to review your privacy policy the right to review and agree to the personal data privacy policy before processing your personal data the right to access you have the right to be notified about the data we store and process about you the right to rectification if you notice that the data that has been stored is incorrect, You can correct your data directly in your profile • The right to delete You can ask us at any time to delete the data about you that we have stored and then your account will be deactivated • The right to data transfer You can ask us to send the data about you that we have stored in Machine-readable format for you. In this regard, we will make the data available to you in electronic form • Delivery data Name, delivery address, telephone number and order ID Reason: In accordance with the principle of data minimization, we only provide our drivers and restaurants with the data they need from you to prepare and deliver your order.